Complaint Resolution
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Your opinion counts
We would like to hear how you experienced your visit to our practice. Your response is very valuable: with it we can improve our care and service. Would you like to pass on your suggestions or compliments to us? Please let us know. Thanks in advance!
Complaint?
Despite the efforts of our staff, it may happen that you are not satisfied with the treatment in our practice. You can then submit a written complaint to your dentist. In most cases, a conversation between you and your dentist will be enough. If you need a third, neutral party, you can submit your complaint to the KNMT, the professional association to which this practice belongs. An independent complaints officer will then mediate between you and your dentist free of charge. With the aim of finding a solution.
Dispute?
If, despite the help of the complaints officer, you are unable to resolve it, you can appeal to the Disputes Authority Mondzorg for €75. Then your complaint will be assessed by a committee of five experts. The Disputes Authority will give a binding opinion as to whether your complaint is valid and, if the complaint is valid, may award damages up to a maximum of twenty-five thousand euros.
Learn more
For more information on oral health care, treatments and costs, please visit everythingaboutthedentition.com. You can ask questions via the contact form posted on the website of www.allesoverhetgebit.nl. Both provide independent information and were founded by our professional organization KNMT.
