Privacy and cookie statement

At Scheldebuurt Dentist, we value the privacy of our website users. To best ensure your privacy, we adhere to a number of core values

Inform – We want to inform you as well as possible how and why we process personal data. We do that through this privacy statement.
Limiting Collection – We take great care to limit our collection of personal data to only what is truly necessary for the proper operation of the website and the services you use.
No marketing based on personal data – We do not release personal data for marketing purposes and send commercial mailings only with your express consent.
Your information stays with us – We do not disclose your personal information to other parties unless necessary to provide the service used or when we are required to do so by law.
Security – We take appropriate security measures to protect your personal data and require the same from parties processing personal data on our behalf.
We respect your legal rights – Based on the law, you have several rights. In this privacy statement we inform you about them

This privacy statement tells you how we put these core values into practice and respect and protect your right to privacy.

What do we use your personal data for?

Depending on the services offered by us through the website, the personal data you may leave through our website may be used for the purposes listed below.

Manage your account and profile – If you choose to create an account, we require some information from you to accomplish this. These include your email address, self-selected password, name and address details, gender and your date of birth. This information makes it possible for you to use certain services on our website. By creating an account you do not have to fill in the data every time.
Registration and appointment scheduling – If you register with us through our website or schedule an appointment, the information you provide in the relevant form or appointment service will be used solely to manage your registration and schedule an appointment.
Anamnesis or (repeat) prescription form – If you fill out an anamnesis form via our website, or if you request (repeat) medication via a form, the information you provide there offers us a general insight into your health, medication use, conditions and allergies. We treat this information confidentially and use it only to provide you with appropriate care.
Request medication or repeat prescription – If you request medication through our website by logging into your personal area, you will be able to see your online medication profile as known to us. You can then order medication and set reminders.
eConsult – If you use the eConsult for your questions to us we will treat the information you provide confidentially. To use this service you must log in to your personal area.
Your medical record – In the event that you provide medical information to us, it may be included in your medical record. We will only do this if it is legally permitted or we have obtained your express consent to do so
Contact form – If you have any questions you can always contact us by filling out the contact form. You will be asked to enter your name and contact information along with a description of your question. This information is used exclusively to handle your question and to improve our services.
Ordering through the website – Data you provide when placing an order is used by us to process the order. Where necessary, data will be provided to other parties involved in handling the order, such as the delivery service.
Newsletter – If you give us permission to send you a newsletter, we will use your e-mail address and name to send the newsletter to you. You can withdraw a previously given consent at any time, for example by clicking on the unsubscribe link included at the bottom of each commercial mailing.
Improving our services – We may use your data to improve our services. However, we will only do so if you have provided the data for that purpose, or have given us permission to do so. For example, your feedback sent to us via a complaint form or your consent to the use of cookies.

We will not process your personal data for purposes other than the above unless you have given your prior consent or we are permitted or required to do so by law.

On what bases do we process your personal data?

We process your personal data only on a legal basis. For the purposes listed above, we process your personal data on the basis of the following bases:

Performance of the agreement: for the purposes aimed at providing our services, for example, to complete your registration;
(Express) consent: for the purposes aimed at providing access to-and use of-the functionalities of our website, placing cookies, sending our newsletter, or processing your medical data after we have obtained your (express) consent;
Legitimate interest: in certain cases we have a legitimate interest in processing your personal data. This is the case, for example, when we use cookies to improve our services and which have no or limited impact on your personal privacy;
Legal obligation: for the purposes aimed at processing your medical data and maintaining your medical record, we may have a legal basis. In addition, we are legally obliged to keep certain data from the order you placed in our webshop.

What persoos data do we need?

By using the website and the services available on it, you leave certain data with us. We store and use only the personal data that is provided directly by you or which, when you provide it, it is clear that it is provided to us for processing. Depending on the service you use, we may collect the following data through the website:

Your contact information (e-mail address, phone number);
Your name, address a place of residence;
Your gender and date of birth;
Account information;
Insurance information (insurer name, policy number, insurance start date);
The name of your health care providers or pharmacy;
Time of your appointment;
Payment details and billing address;
Data regarding your health;
Citizen Service Number (BSN);
Click and visit behavior;
Device data / (pseudonymized) IP address.

Data of persons under 16 years of age

Our website and/or service does not intend to collect information about website visitors who are under the age of 16. However, we cannot verify whether a visitor is older than 16. We therefore advise parents to be involved in their children’s online activities in order to prevent the collection of data about children without parental consent. If you believe that we have collected personal information about a minor without such consent, please contact us.

Provision to third parties

Your information will expressly not be disclosed to third parties other than those directly involved in the performance of the agreement between you and us, or unless any legal provision requires us to do so. The parties we may need for the performance of the services you have requested are:

Hosting parties and our software vendors;
Payment service providers and delivery services;
Your health insurer.

Security

We take the protection of your data seriously and take appropriate measures to prevent abuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you have the impression that your data is not properly secured or there are indications of misuse, please contact us.

Retention period

Your personal data will never be kept longer than necessary for the purposes described in this privacy statement or on the website, except in cases where any legal obligation precludes the deletion of the personal data.

Third party websites

This privacy statement does not apply to third-party websites linked to this website through links. We cannot guarantee that these third parties will handle your personal data in a reliable or secure manner. Therefore, we encourage you to read the privacy statements of these websites before using them.

Cookies

We use cookies on this website. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone the first time you visit this website. These ensure that the website works properly and that, for example, your preferences are remembered. These cookies are also used to make the website work properly and to optimize it. During your first visit to our website, we have already informed you about these cookies and asked your permission to place them. You can opt out of cookies by setting your Internet browser to no longer store cookies. In addition, you can also delete any information previously stored via your browser settings.

Use of analytical cookies

We keep statistics on our website, but this is at all times completely anonymized or pseudonymized. No statistics are kept in areas of the website where your health data is exchanged. We may use the applications listed below to keep statistics.

Google Analytics

In cases where we have activated the Google Analytics tool, cookies from the American company Google are placed through our website, as part of the Analytics service. We use this service to track and get reports on how visitors use the website. This tool is privacy-friendly according to the guidelines of the personal data authority. Thus, the sharing of data with Google for Google their own purposes has been stopped and we have entered into a processing agreement with Google.

Matomo Analytics (Piwik)

In case we have activated the Matomo Analytics tool, then (first party) cookies are placed to keep track of visitor statistics. It allows us to map how visitors use our website (how long you stay on a page, from which page you came here and to count the number of unique visitors). All data remains on our server and is never shared with other parties.

Changes to this privay and cookie statement

We reserve the right to make changes to this statement. It is recommended that you consult this statement regularly so that you are aware of these changes.

Accessing, changing and deleting your data

You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your possible consent for data processing or object to the processing of your personal data by Dentist Practice Fletterman and you have the right to data portability. This means that you can submit a request to us to send the personal data that we hold about you in a computer file to you or another organization named by you. You can send a request for inspection, correction, deletion, data transfer of your personal data or a request to withdraw your consent or objection to the processing of your personal data to the contact details below. We will respond to your request as soon as possible. Please make sure you clearly identify who you are so we can be sure we are not modifying or deleting data belonging to the wrong person.

Personal Data Authority

Tandartsenpraktijk Fletterman also wants to inform you that you have the possibility to file a complaint with the supervisory authority in the country where you are located. In the Netherlands, the supervisor is called the Authority Persoonsgegevens.

Questions and feedback

We regularly check our compliance with this privacy policy. If you have any questions about this privacy policy, please contact us using the contact information below.

Contact

Scheldebuurt dental practice

By phone: +31 020 664 37 04

Email: info@tandartsscheldebuurt.nl

Address: Rooseveltlaan 65, 1079 AD Amsterdam